Support Specialist
Job Description:This is a great opportunity for an individual with experience as a support specialist who is looking to take the next step in their career. You will have the chance to progress within this role over time, with a clear career path (if interested) in becoming Head of Support, and will be able to make a significant contribution to the company within this role.
Apply nowRequirements
Corefinity is a fast-moving, global technology business that specialises in hosting eCommerce websites. Our world-class infrastructure powers our extensive portfolio of well known brands that help drive exponential growth to our client’s brands globally.
As a Support specialist within our Leeds office, you will be responsible for providing excellent support to our client’s on a daily basis. Working as part of our support team, you will be the first point of contact between our engineers and stakeholders, ensuring all queries/issues/ tickets are resolved efficiently or escalated to the appropriate engineer.
- Organisational and communication skills are key
- Proven track record in first-line support (as a minimum)
- Ability to effectively summarise tasks and understand the basics behind what the client is requesting
- Aptitude for assessing whether requests require more information from the client & the responsibility in obtaining all relevant information before assigning to an engineer
- Great team player who is passionate about delivering results to help grow the business
Job Responsibilities
- Obtaining all relevant information from the client with regards to the requested task, prior to assigning this to an engineer
- Scheduling of tasks and appropriately assigning them to staff members using processes in place
- Maintaining fast initial response times when clients submit requests
- Over time you should be able to appropriately assign each task to the most suitable team member without guidance
- Carefully consider the scheduling of tasks, taking into account staff absences, task priority & SLA
- Effectively and regularly communicating with clients and staff to ensure tasks are not missed and are being progressed in-line with targets
We’d love to hear from you
Apply now
Why Corefinity
Our Perks
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Competitive salary
Enjoy a competitive salary that recognises your expertise and contributions.
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Friday early finish
Embrace work-life balance with our Friday early finish, as we work towards implementing a 4-day work week.
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Casual dress
Express your individuality and work comfortably in our casual dress code.
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Holidays
Recharge and explore the world with our generous 30 days of holidays, as well as an extra day for every year of service.
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Annual appraisals
Grow professionally through annual appraisals that foster continuous development.
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Social events
Connect and unwind with colleagues at our regular and exciting social events.
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Pension scheme
Secure your future with our comprehensive pension scheme.
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City centre office
Experience the vibrancy of a city centre office location, offering convenience and access to amenities.
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